Returns and Refund Policy

RETURNS AND REFUND POLICY

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which it was received. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspecte we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet check your bank account again and then contact your credit card company. It may take some time before your refund is officially posted. We advise that you then contact your bank as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund please contact us at comms@zoedarlingcollections.co.uk or call us on 01628 308336.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at comms@zoedarlingcollections.co.uk or call us on 01628 308336 and we will arrange postage of the product.

Gifts

If the item was purchased as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.

Shipping

To return your product please contact on 01628 308336 or email us at comms@zoedarlingcollections.co.uk

You will be responsible for paying the shipping costs to return your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a Zoe Darling Collections product back to us you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.